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Club News

IMPORTANT IFOLLOW INFORMATION

Change to Season Card holder home game access...

22 October 2020

There is an important change that Southend United Season Card holders need to be aware of regarding iFollow Blues.

As you will already know, Season Card holders can watch every home league game LIVE on iFollow Blues.

So far this season it has been with a promotional code being emailed out, granting free of charge access to the live stream.

This process was borne out of both what could be done with the new iFollow platform at the time, but also the expectation that fans would be returning to stadia in October.

However, the creation, organisation and delivery of codes is time-consuming for the EFL, clubs and fans and also leads to issues for fans.

A change to the process

EFL Digital, who run iFollow Blues, will therefore be changing the way Season Card holders can access the games, without the use of Promo Codes. They will begin to move permanently to an email-based solution instead.

Once completed, there will be no need for codes to be passed onto fans; you will simply need to log-in to your iFollow account to view the games you're entitled to see.

It is important that you use the same email address for iFollow Blues as the one you have registered with the Ticket Office, as this identifies you as a 2020/21 Season Card holder.

Next steps

If you already use the same email address for iFollow Blues that you used when becoming a Season Card holder, no action is needed.

If you use a different email address for iFollow Blues to that registered with the Ticket Office, or to check what is stored, please log onto the ticketing website or give us a call (08444 770077).

Please contact or come into the Blues Box Office to get this resolved by 5pm on Thursday.

Any accounts that that have multiple Season Card holders (Carers/Juniors) will only get one code so if you require a second code for the second ticket, you will need a second iFollow account with a corresponding email address on the ticketing website.

You can register another account with iFollow by selecting the Basic Pass (which is free) and filling out the details.

The data being passed to the EFL is purely for the purpose of providing access to iFollow. Any fan that does not with this to happen should let us know. Please refer to the EFL privacy policy on the website.

It is expected that games from 31st October onwards will be using the email solution, so from Port Vale. 


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