The EFL has today provided Southend United with an update on the issues that affected a number of supporters’ experience with iFollow on Tuesday night.
The service is delivered by Endeavor Streaming, the EFL’s third party streaming partner, who have explained that isolated technical issues on their platform caused the interruptions in service.
Endeavor have accepted that this level of service is way below the standards expected by the EFL and its Clubs and have apologised to the League, its Clubs and all supporters who were impacted.
Whilst it is now understood what led to the outages, the EFL has advised the Club that they are continuing to investigate to ensure that the issues do not re-occur.
Please note that all users affected will receive an email directly from the EFL regarding compensation.