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Club News

Club Statement: Regarding options available to fans

17 July 2020

Southend United can confirm the planned options available to the 2019/20 season card holders, seasonal hospitality members, home and away match ticket purchasers plus match hospitality purchasers following the curtailment of the season.

Five home games of the Blues’ campaign were cancelled due to the Coronavirus pandemic. The games affected were:

  1. Bolton Wanderers
  2. Sunderland
  3. Wycombe Wanderers
  4. Portsmouth
  5. Shrewsbury Town

Two away games were also affected which the club started selling tickets for:

  1. Rotherham United
  2. Ipswich Town

Following feedback in our Supporters Group meeting we know that a significant number of fans do not wish to receive a refund on these games to help the Club through this difficult time, we are extremely thankful for your support and the gesture.

We also appreciate that this pandemic has been detrimental to individuals, especially their financial situation and we have tried our best to accommodate different needs to each supporter as we understand that ‘one size does not fit all’, whilst also trying to sustain the financial position of the club.

Fans who do not wish to receive a refund will be added into a prize draw as a thank you from the club to be in with the chance to win the below, and in the future we will also look at other initiatives available when we have clearer vision.

Prize Draw

  1. Chance to be in the official 2020/21 Squad Photo
  2. Training Ground visit and opportunity to meet the first team
  3. Travel with the first team to a game & directors box tickets for two (when safe to return following EFL guidance)
  4. Free pitch hire booking to play at Roots Hall with family & friends
  5. Train with a number of the first team squad and have lunch with the team
  6. Sponsor a player for the season as part of the player sponsorship package
  7. Lead the team out with a 12th man package & an official, personalised shirt of your choice
  8. Signed 2020/21 Hummel home shirt
  9. Signed 2020/21 Hummel away shirt
  10. Free 2020/21 Season Card (when safe to return following EFL guidance)
  11. Hospitality Box for a game of your choice (when safe to return following EFL guidance)
  12. Table of four in the Captains Suite (when safe to return following EFL guidance)

2019/20 Season Card Holders:

Option 1: I would like to donate my outstanding 2019/20 season card balance to help Southend United and the Southend United Academy during these difficult times whilst also being added to the prize draw.

Option 2: I would like to use my outstanding 2019/20 season card balance as part of my payment for the 2020/21 season card (when safe to return to the stadium).

Home match ticket purchases:

Any fan who has purchased a match ticket for any of the remaining five home games of the 2019/20 season at Roots Hall also has the below options to choose from. 

Option 1: I would like to donate my outstanding home match ticket balance to help Southend United and the Southend United Academy during these difficult times whilst also being added to the prize draw.

Option 2: I would like to use my outstanding home match ticket balance as part of my payment for a 2020/21 season card (when safe to return to the stadium).

Away match ticket purchases:

Any fans that have purchased a match ticket for the above away games are also entitled to the following options.

Option 1: I would like to donate my outstanding away match ticket balance to help Southend United and the Southend United Academy during these difficult times whilst also being added to the prize draw.

Option 2: I would like to use my outstanding away match ticket balance as part of my payment for a 2020/21 season card (when safe to return to the stadium).

Seasonal Hospitality:

Any clients who have purchased seasonal hospitality at the Club (including Captains Bar, Captains Suite, Executive Boxes, Blues Legends Lounge) are also entitled to the following options due to season finishing early.

Option 1: I would like to donate my outstanding seasonal hospitality balance to help Southend United and the Southend United Academy during these difficult times whilst also being added to the prize draw.

Option 2: I would like to use my outstanding seasonal hospitality balance as part of my payment for a seasonal hospitality pass during the 2020/21 season (when safe to return to the stadium).

Match Hospitality (including mascot & 12th man packages):

Any clients who have purchased hospitality at the Club (including Captains Bar, Captains Suite, Executive Boxes, Blues Legends Lounge, Centre Circle Lounge, mascot packages, 12th man packages) are also entitled to the following options due to season finishing early.

Option 1: I would like to donate my outstanding hospitality balance to help Southend United and the Southend United Academy during these difficult times whilst also being added to the prize draw.

Option 2: I would like to use my outstanding hospitality balance as part of my payment for a fixture of my choice during the 2020/21 season (when safe to return to the stadium).

The announcement will come in due course when the options above are available for you to submit your request which will be in the format of google forms, but we wanted to give clear transparency on our plans ahead of launching.

We envisage this to take place when the club is operating at a more suitable staff capacity to ensure that requests are dealt with in an efficient manner.

Please note, we are liaising with EFL on the availability of iFollow to current season card holders if they are anxious about returning to Roots Hall during these uncertain times and if feasible, it will be added as an option for season card holders once we have clearer guidance from the EFL.

Once the new season start date is announced, which we expect to be imminently, we will also be announcing season card prices for the 2020/21 season.

Finally, we thank you for your continued support and for your patience during these times and we really do hope to see you at Roots Hall in the near future.


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