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Ticket News

Further Season Card information

2 August 2013

Club would like to inform supporters about the 2013/14 Season Card information

The Club would like to give supporters a further update on the progress of 2013/14 Season Cards ahead of the new season.

On Wednesday the process of sending out all Season Cards for this season was completed and you should have received you card by today. We apologise for the lateness of this, but due to unexpected issues with the ticketing system upgrade we were not able to start the production of Season Cards until the very end of last week and the process of printing and sending out nearly 3,000 is logistically complicated. Additional staff were brought in to expedite the process and everyone has worked extremely hard to get the cards out.

On behalf of our Ticketing partner and all within the Club, we would like to apologise for the confusion and inconvenience. We fully appreciate how tolerant you have all been, and we can assure you that both parties have worked together on resolving the problems.

A major upgrade took place over the summer which was initially delayed and then we identified unforeseen issue with the system. These have unfortunately taken us time to fix. We are aware this has delayed the Club being able to send out their Season Cards and created logistical issues that would not ordinarily exist.

Again, we are very sorry for this, but we can assure you that both parties have worked hard to resolve matters and we’re pleased to confirm these issues have been resolved.

It is important that supporters are aware that last season’s cards will NOT work on Saturday and you must use your new white Season Card.

If you’ve not received a new one, please come to the main ticket office on Saturday and we will issue you with a new one. We apologise if this is the case but we ask you arrive in plenty of time to try and avoid delays that will start to build on normal ticket sales after 1:30pm.

The reprinted card you receive will be your card for the season and if one does arrive in the post, please make sure it is destroyed to avoid disruption during the season as it will not work.

Please also note that any wanting to collect their cards on matchday you can do this from the north-east collection window, not the main ticket office.

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