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Visiting Roots Hall

Stadium and matchday information

PURCHASING MATCH TICKETS:
 
There are three ways to purchase tickets for our home matches: in person, online or over the telephone.
 
Ticket Office:
Purchasing your tickets with us couldn’t be easier. Our friendly staff in the Blues Box Office will be able to field any questions you may have as well as all your ticket enquiries. The Box Office is situated at the main entrance to Roots Hall, along with the Club Shop. You will be asked a couple of details, just so we can pull up your information, or find out if you’re purchasing for the first time.
 
Opening hours:
Monday-Friday: 9:30am-5pm
Saturday: 10am-3pm
Sunday: Closed
 
The Box Office is open right up until kick-off on matchday, as well as after, for you to buy future tickets.
 
Online:
Tickets can also be purchased online via https://ticketing.southend-united.co.uk. All home league matches are available to purchase via this system, and most away league games (subject to circumstances). Just register, purchase your tickets, and choose either delivered/collect. Simple.
 
Phone:
If you wish to order your tickets via the telephone, just call 08444 770077. You can arrange a collection or delivery – whichever suits you best. For full terms and conditions please check www.southendunited.co.uk/tickets.
 
MATCH TICKETS:
 
On your match ticket you’ll find all the info you need to find your seat for the game. The Block, Row and Seat are all listed as well as the turnstile. You’ll need to go through one of the turnstiles listed on your ticket to gain access to the part of the stadium where you’ll be sat.
 
WHERE TO SIT:
 

Ground Map

 

 

The Fairfield BMW East Stand:
This is the main stand at Roots Hall. As well as the Directors’ Box and Press Box, there’s 2,878 seats. This is also the stand where our Executive Boxes are and where our Blues Lounge and Platinum Suite hospitality guests sit. 
 
The Paul Robinson West Stand:
The West Stand is our largest stand and when all the blocks are open it can seat up to 3,337 fans. 
 
The ADSI North Stand:
The North Bank This is where our away fans are housed, and on occasion home fans. The North Bank when full can hold up to 2,248 fans. 
 
The Hi-Tec South Stand:
The South Stand is a two-tier stand that is used for home fans only. The upper part of the South Stand holds 935 fans. The lower tier is also our Family Stand, as well as blocks Q&R in the West Stand. The family area at Roots Hall can hold 2,029 fans.  
 
COLLECTING TICKETS:
 
If you’ve decided to collect your pre-paid tickets you can do so either before the day of the game, or on the day of the game. If you’re collecting your tickets before the day of the game, you will be able to collect them directly from the Blues Box Office (at the top of the main car park). Should you be wishing to pick your tickets up on matchday, you will need to head to the north-east corner of the stadium where a Collection Point Ticket Office is situated.
 
Please make sure that when you are collecting tickets you have your booking reference number with you. Remember, you can also have your tickets delivered ahead of the game, but please make sure you leave plenty of time when booking them to make sure they arrive.
 
MATCH PROGRAMMES:
 
Match programmes can be purchased from the Matchday Magazine hut located in the north-east corner of the ground. Blues, priced at just £3, includes exclusive interviews, behind the scenes access, the latest on the youth team, a dedicated Junior Blues section and much much more.
 
CLUB MERCHANDISE:
 
The Club Shop is open on a matchday to kit yourself out in Southend United merchandise. On matchdays is open from 10am-3pm while it is open 9:30-5pm Monday to Friday.
 
JUNIOR BLUES:
 
Are you a Junior Blue? If you’re aged 0-16 you can sign up to our fantastic Junior Blues and get brilliant discounts and offers. To sign up download the form from our Junior Blues page on the website and drop the form off at the main reception.
 
THE MASCOTS:

Here at Southend United we have two mascots. Sammy the Shrimp wears our home kit and Elvis J Eel wears our away kit. They’ll be welcoming you to Roots Hall and will be causing mischief around the ground before kick-off and at half-time.
 
GETTING AUTOGRAPHS:
 

If you want to grab a few autographs before the game, we advise getting here early and waiting at the gate in the car park with your pen and pad at the ready. The players usually start arriving from around 1pm for a 3pm kick-off and 6pm for a 7:45pm kick-off.

 
WHERE TO DRINK AND EAT:
 
Food:
South-East Corner: A food bar is located in the south-east corner which is for those sat in the South Stand.
The Tunnel: Situated in the tunnel, reached via the Far Post Bar.
East Stand Food Bar: Accessed via the north-east turnstiles, it is above the Groundsman's Bar.
West Bar Burger Unit: This is right next to the West Stand Bar for those sat in the West Stand.
Sammy's Snack Shack: This is opposite the Family Room in the South Stand, at the back of the Family Area.
 
Drink:
Shrimpers Bar: Located in the East Stand, head down the stairs in the top car park. Open to away fans.
Far Post Bar: Directly above Shrimpers Bar.
Groundsman's Arms: Located next to turnstiles 8, 9, 10, 11, 12 and 12A (north-east),
West Stand Bar: For those going through turnstiles 21, 22, 23, 24, 25, 26.
Family Bar: At the back of the Family Stand.
 
VISITING SUPPORTERS:
 
Access to Roots Hall for away supporters is via Fairfax Drive. Away supporters can access the ground through 13, 14, 15 and 16. Away ticket sales is CASH ONLY.
 
HOW TO GET HERE:
 

By Car: From M25 take Junction 29 and follow the A127 to Southend. Continue towards the town centre, through the lights. At the next roundabout turn right (3rd turning), continuing on the A127. The ground is on the right just past the next traffic lights. 

 
By Train: The closest station to the ground is Prittlewell on the Abellio Greater Anglia service, which is about a five minute walk away. It is served by trains from London Liverpool Street. As you exit the station turn right, you will then come to a crossroads with traffic lights. On your right is the ‘Fish House’, fish and chip shop. Pass this and turn right. Walk about 100 yards and the ground is tucked away on your left. Other stations in Southend include Southend Victoria (Abellio Greater Anglia), Southend Central (C2C) and Southend East (C2C) 
 
CONTACT US:
 
If you'd like to get in touch with us to ask any questions, please call us on 01702 304050 or send us an email: info@southend-united.co.uk
 
AFTER THE MATCH:
 

When you get home after the game, make sure you log on to www.southendunited.co.uk for a full match report, post-match reaction and all the highlights from the game.